Privacy Policy

Al Mabrouk Cooling (المبروك للتبريد), located at J64G+RQ3 Al-Manar, Jeddah 23463, Saudi Arabia, operates the website almabroukservices.com. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.

By using our website or contacting us for appliance repair services in Jeddah, you agree to the practices described in this policy.

1. Information We Collect

Information You Give Us Directly

When you call, WhatsApp, or use any contact form on our website, we may collect:

• Your name
• Your phone number
• Your address or neighborhood in Jeddah (to send a technician)
• Description of the appliance fault or service request

Information Collected Automatically

When you visit almabroukservices.com, standard web technology may automatically collect:

• Browser type and device type
• IP address (anonymized)
• Pages visited and time spent
• Referring website

This data is collected through tools like Google Analytics to understand how visitors find and use our website. We do not collect this data to identify individual visitors personally.

2. How We Use Your Information

We use the information you provide only to:

• Confirm your repair appointment and send a technician to your Jeddah address
• Call or WhatsApp you back regarding your service request
• Improve how we describe our AC repair, washing machine repair, and refrigerator repair services on this website

We do not use your personal information for marketing purposes without your permission. We do not send unsolicited messages or add you to any mailing list.

3. How We Share Your Information

Al Mabrouk Cooling does not sell, trade, or rent your personal information to any third party.

We may share limited information only in these situations:

• With a technician from our team who needs your address to reach you for the repair
• When required by Saudi Arabian law or a valid legal request from authorities

4. Cookies

Our website may use basic cookies — small text files stored on your browser — to remember your session and help analytics tools count page visits. These cookies do not store any personal identification.

You can disable cookies in your browser settings at any time. Disabling cookies will not affect your ability to use our website or contact us for repairs.

5. Third-Party Links

Our website may contain links to Google Maps or WhatsApp. Once you leave almabroukservices.com, this Privacy Policy no longer applies. We recommend reviewing the privacy policies of any third-party sites you visit.

6. Data Security

We take reasonable steps to protect any personal information you share with us. Your phone number and address are only used by our team to schedule and complete your repair. We do not store this data in any public database.

7. Children's Privacy

Our services are intended for adults and homeowners in Jeddah. We do not knowingly collect personal information from anyone under 18 years of age.

8. Your Rights

You have the right to:

• Ask what personal data we hold about you
• Request we delete your contact information from our records
• Withdraw consent for us to contact you

To exercise any of these rights, contact us directly using the details below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. We encourage you to review this page occasionally.